hello. these are some frequently asked questions about renting from ae creative
We hope we can answer all your questions you might have. We look forward to helping with your special event!
1. Is there a minimum?
Yes. A minimum rental of $400 is required for a la carte pickup items from our warehouse.
A minimum rental of $500 is required for requested delivery and pickup.
2. Is there a delivery fee?
Yes. A minimum rental of $500 is required for requested delivery. Delivery fees are assessed per rental request based on mileage and bulk of items.
3. Do you ship your rentals?
Unfortunately no.
4. How do I rent items?
We try to make this simple! Shop our inventory pages, add items and quantities to your shopping cart. When you are done shopping simply checkout. Once your order request is submitted we’ll review your order and if all of your requested items are available, we will then create a contract and require 50% of the total to reserve the items for your date. We reserve items on a first come first serve basis. If there is a need to cancel an item or your entire order after deposit, your deposit is non-refundable as most items are unique and if they were on reserve for you, we were unable to rent them to other clients.
5. How long is your rental period?
Our standard rental period is 4 days. Typically, this is Thursday through Monday. If you should need the items longer, please inquire.
6. How far in advance should I reserve rentals?
Since most of our items are the finishing decor details, we don’t take bookings more than 6 months in advanced of your event date.
7. What if I don’t bring the items back on time?
Items are to be returned on time. If advanced arrangements have not been made you will be charged a $50 late fee. If the items are not back within 24 hours of when originally scheduled and no other arrangements have been made, you will be charged full replacement value for all of the items. We need these precious days between weekends to inventory, clean and repackage for the next event!
8. What if I break an item?
Each item is valued with a replacement value on your contract. We require a credit card to be on file at the time of rental. If an item breaks, you will be charged the replacement value in addition to the rental cost.
